Account Manager / Platform Administrator
Vacancy
2
Job Responsibilities
- The Account Manager / Platform Administrator will manage customer accounts, assist with onboarding, and handle operational tasks across WhySMS and future platforms.
As the candidate gains product knowledge, the role may also involve account development and introducing additional services — optional and based on capability, not mandatory.
Key Responsibilities
Manage customer accounts across multiple platforms.
Create, configure, and maintain customer accounts and services
Support customer onboarding and activation processes
Monitor usage, balances, quotas, and service status
Respond to customer inquiries and coordinate with technical teams
Maintain accurate customer records and follow-ups
Assist in preparing reports, documentation, and internal tracking
Communicate professionally with customers via email, WhatsApp, or calls
Identify opportunities to expand customer usage when appropriate
Employment Status
Full Time,RemoteJob
Educational Requirements
Bachelor’s degree in business administration, Management, Information Systems, or a related field
Strong communication skills (Arabic and English is Required)
High attention to detail and strong follow-up skills
Comfortable working with multiple web-based systems and dashboards
Ability to learn new platforms and services quickly
Responsible, organized, and proactive mindset
Experience in administration, account management, or customer support is preferred
Strong communication skills (Arabic and English is Required)
High attention to detail and strong follow-up skills
Comfortable working with multiple web-based systems and dashboards
Ability to learn new platforms and services quickly
Responsible, organized, and proactive mindset
Experience in administration, account management, or customer support is preferred
Experience Requirements
Nice to Have
Experience with SaaS platforms or telecom / email services
Basic understanding of messaging, OTP, or email systems
Ability to handle account discussions after onboarding and training
Additional Requirements
Job Location
Cairo
Salary
Compensation & Other Benefits
What We Offer
Exposure to multiple digital platforms and projects
Flexible working environment
Clear growth path into account development or sales (optional)
Competitive compensation based on experience
Long-term opportunity within a growing tech group
Read Before Apply
Email
Send your CV to hr@whysms.com.
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